Didn’t you get the Memo?

Does this sound familiar? These days, that question is asked far too often between employees regarding emails. Considering the sheer volume of our inboxes, internal emails are often forgotten, or they may be flagged to read later but then become buried or lost in the never ending stream of incoming messages. Obviously this becomes a problem when employee engagement suffers as a result of intended messages not being received.

University of Toronto

The Challenge The University of Toronto Recreational and Wellness Center (RAWC) is a brand new state‐of‐the‐art facility. The Center is quite diverse with community outreach programs to other schools and the local hospital where it provides rehabilitation and fitness instructor services. With the various programs taking place, communication within the building was a full‐time job and the limited tools they had were proving ineffective. The Fitness Coordinator, Andrew Bellerby, was looking to improve the process with a solution that would grow with their needs and achieve their communications goals.